Refund policy

The Handshake Guarantee, in writing

We're three brothers, and we handle returns the way we handle everything else: if something's wrong, we make it right. Here's how that works, in plain English.

Something wrong with your order? That's on us.

That's the 30-Day Handshake Guarantee. If there's an issue with your item — a defect, a misprint, damage, or we sent the wrong thing — reach out within 30 days of delivery and we'll replace it or refund it, free. We cover the shipping both ways, and it doesn't matter if you've already worn it or washed it. If it's not right, we make it right.

Wrong size, or just changed your mind?

At checkout you can add Free Returns on Your Order — the Checkout+ option, $2.48. If the size isn't right, the fit isn't you, or you'd simply like something different, it covers the shipping both ways: swap sizes, swap designs, or send it back for a refund to your original payment — or store credit, if you'd rather — within 30 days of delivery.

Skipped it? We'll still take your return or exchange within 30 days — you'll just cover the shipping.

Two rules for size and change-of-mind returns: items need to come back unworn, unwashed, with tags, in the original packaging — and clearance or sale-priced items are final sale. (The Handshake Guarantee above has no such rules — if something's wrong with any item, sale or not, worn or not, it's ours to fix.)

How to start

Every return and exchange starts at our returns portal: https://raisedonit.com/apps/redo/returns-portal/login — enter your order number and it walks you through the rest, label included, whether something's wrong or you just need a different size.

Questions first, or something the portal can't handle? Email orders@raisedonit.com with your order number. One ask: please don't ship anything back without starting a return first — packages we aren't expecting can't be matched to an order.

Refunds

Once your return arrives and checks out, your refund is issued automatically — back to your original payment method, or as store credit if you picked that instead. Banks sometimes take a few days to post it on their end.

The short version

- 30 days, counted from the day your order is delivered.
- Something wrong → free replacement or refund, shipping on us, no conditions.
- Wrong size or change of mind → shipping free both ways with Free Returns on Your Order (Checkout+, $2.48 at checkout); without it, you cover the shipping. Refund to your card or store credit — your call.
- Final sale: clearance and sale-priced items, gift cards, and free gifts (like the sticker pack) — though if any of it arrives damaged or wrong, the Handshake covers it, full stop.